Return and Exchange policy

Exchange and Return Policy for Yasmin Store and Flour Mills


Introduction


Yasmin Store and Flour Mills, established in 1989, is committed to providing high-quality products and services to our valued customers. We strive to ensure customer satisfaction. However, we understand that unforeseen circumstances may arise. To address these situations, we have implemented the following Exchange and Return Policy:


General Policy


Grocery Store: As a grocery store, we primarily operate on a "sold as is" basis.


Product Inspection: We encourage customers to carefully inspect products before purchase to ensure they meet their needs.


Limited Returns: Due to the nature of our business, returns are generally limited.


Exceptions to the General Policy

In rare cases, we may consider exchanges or returns for the following reasons:


Product Defects: If a product is found to be defective upon purchase, please return it to the store within 02 days with the original purchase receipt. We will inspect the product and, if confirmed defective, offer a replacement or refund.


Product Damage: If a product is damaged during transportation or handling, please report it to the store staff immediately. We may offer a replacement or refund, subject to verification.

Important Considerations


Original Purchase Receipt: A valid original purchase receipt is required for all exchanges and returns.


Product Condition: Products must be returned in their original condition, unused, and with all original packaging.


Store Credit: In some cases, we may offer store credit instead of a cash refund.


Store Policies: Please be aware that specific product categories may have additional return or exchange restrictions.


We appreciate your understanding and cooperation.


Contact Information

For any questions or concerns regarding our Exchange and Return Policy, please contact our store directly at [email protected]

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